Terms & Conditions

1. Acceptance of Terms

By accessing or using the website at https://spinandsnag.com ("the Site") or placing an order with SpinAndSnag Tea Ltd ("we", "us", "our"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our Site or place orders. We are a company registered in Scotland (Registration No. SC782491) with our registered address at: 47 Primrose Lane, Shoreditch, London, E1 6BT, United Kingdom.

2. Account and Ordering

You may place orders as a guest or create an account. When creating an account, you must provide accurate and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You must notify us immediately of any unauthorised use. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion.

3. Pricing and Payment

All prices are displayed in British Pounds (£) and include VAT where applicable. Shipping costs are calculated at checkout based on your delivery address and selected shipping method. We reserve the right to correct pricing errors and to change prices without prior notice. Payment must be received in full before we dispatch your order. We accept major credit and debit cards and other payment methods as displayed at checkout.

4. Product Descriptions and Disclaimer

We strive to display our products accurately. However, product images, descriptions, and specifications are for illustrative purposes only. Colours may vary slightly due to screen settings. We do not warrant that product descriptions or other content on the Site are accurate, complete, or error-free. If a product you receive differs materially from its description, you may return it in accordance with our Returns & Refunds policy.

5. Intellectual Property

All content on this Site, including but not limited to text, graphics, logos, images, and software, is the property of SpinAndSnag Tea Ltd or its licensors and is protected by UK and international intellectual property laws. You may not reproduce, distribute, modify, or create derivative works from any content without our prior written consent. The SpinAndSnag Tea name and branding are trademarks of our company.

6. Limitation of Liability

To the fullest extent permitted by law, SpinAndSnag Tea Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the Site or purchase of our products. Our total liability for any claim arising from these terms or your use of the Site shall not exceed the amount you paid for the relevant products. Nothing in these terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded by law.

7. Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of the Site shall be subject to the exclusive jurisdiction of the courts of England and Wales.

8. Dispute Resolution

If you have a complaint, we encourage you to contact us first at [email protected] so we can try to resolve the matter. If we cannot resolve a dispute informally, you may have the right to use the EU Online Dispute Resolution platform or other alternative dispute resolution schemes available in the UK.

9. Amendments

We may update these Terms and Conditions from time to time. The "Last updated" date at the top of this page indicates when they were last revised. Your continued use of the Site or placement of orders after any changes constitutes acceptance of the revised terms. We recommend that you review this page periodically.

10. Severability

If any provision of these Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision shall be severed and the remaining provisions shall continue in full force and effect.

11. Contact

For questions about these Terms and Conditions, please contact us:

Email: [email protected]
Phone: +44 20 7946 0958
Post: SpinAndSnag Tea Ltd, 47 Primrose Lane, Shoreditch, London, E1 6BT, United Kingdom